Frequently Asked Questions

We have found that customers prefer to order by full week increments. Our menus are typically four weeks in length. Most months, this will be close to a calendar month. Sometimes the weeks on the menu get out of sync with the calendar due to holidays and vacations.  We will always send a new menu out a week before the current menu expires. Mark the days you order on your home calendar so you can be sure to track when a lunch is ordered.

The days that you order lunch can be spread around throughout the month. The meal plans we offer are designed to allow you the flexibility to choose the meals you want. Work with your child(ren) to find the days that they would like to order. The total number of days applicable to each meal plan are listed in the plan selection section of the menu.

If you have a “choosy” eater that prefers only fruits or just vegetables on any particular day, go ahead and order what they would like. Each day, we can prepare an entree and up to two of any side dishes offered for that day. Dressings can be ordered for salads or dipping vegetables.

By all means! If you need to know the pro-rated pricing for the month, based on the number of days you will be ordering, please ask us and we can let you know. Optionally, you can order the number of days listed for one of the meal plans (2 or 3 days per week) spread around the missing dates.

Unfortunately, we are not able to accommodate last minute orders. We keep our pricing low by taking orders in advance and purchasing just the right amount of provisions needed to prepare the meals that have been ordered.

Yes, just send us an email at orders@ohlsenfoods.com with the day of the meal and the new choices.

We try to source our ingredients locally and organically when possible. Our animal proteins are not typically organic, but when feasible we purchase antibiotic free and hormone free meat.

Yes we will try to do our best to meet your needs. First, please be aware that we do work with a variety of ingredients that can trigger allergies, including dairy, gluten, nuts and soy. We work hard to accommodate special diets, but we do not have dedicated equipment for preparing all dishes. When we are notified about a special need, we will clean and sanitize our equipment to prepare the meals with those restrictions in mind and we will avoid cross-contamination. We may need to make substitutions to meet your needs. An example of a change we have made in the past is to prepare Grilled Chicken Alfredo with gluten-free pasta and no sauce for students with gluten and dairy allergies. Please indicate any allergy requests each month to ensure that we keep track of it.

We are able to cancel any ordered meal up until 9:00 AM on the day of service. We would prefer as much advanced notice as possible so that we can be properly prepared. Canceled meals will be credited to your account. Email is the preferred method of notification so that we have a record of the change.

You can swap for a different day within the current menu, just let us know the new date and order. Optionally, credits can be applied toward a future order. Ask us for your credit balance and we can let you know before you place your next order.

Email at orders@ohlsenfoods.com is the easiest method for us, as we will have a record of the question and can respond to it when we are free. The phone number we provide is our home phone: (831) 471-0468. While we do have voice mail, we request no calls after 10:00 PM or before 7:00 AM. If you have a question about a meal that we delivered, please contact us as soon as possible, so if there was a problem we can try to track down what happened.

Our program is designed to make life easier for both you and the school. To ease the burden from the school, we ask that if you have any questions, comments or concerns that you contact us directly. The school provides a location for payments to be left up through the deadlines listed on our menus. Payments should be made directly to Ohlsen Foods, not to the school.